We offer free shipping on all retail orders over $100, for orders under that, shipping is based on value of order and the state in Australia the order is going to.
All our products are shipped from our warehouse in Hobart's northern suburbs. We usually ship orders within 2 - 3 business days, unless you have selected express shipping when it will be the next business day. As a small family business, it sometimes takes us a little longer than this during busy times, so thank you for your patience. Let us know if the order is urgent and we will do our very best to ship it promptly.
At Red Parka, we are strongly committed to lowering our carbon footprint and tread softly on the earth. We use recycled packaging as much as possible, so your package may come wrapped in an interesting collection of recycled materials! When we don't have the right recycled materials to protect your order, we use recyclable kraft paper and biodegradable bubblewrap. If packing peanuts are used, they are always recycled and are made from water-soluble starch so you can reuse them, compost them or even dissolve them in water to throw them away!
Our boxes are made from recycled cardboard where possible and we use satchels that are both biodegradable and compostable. Even the sticky tape we use is biodegradable!
Please help us look after the earth by reusing, recycling or composting our packaging when you're finished with it.
The Covid-19 global pandemic has reduced the capacity for freight on international flights. The consequence of this is twofold: firstly, that Australia Post has suspended its Economy International parcel service, adding significantly to shipping costs, and secondly, delivery times are longer than usual.
With the exception of the New Zealand, United Kingdom and European Union (EU) (see below), we are happy to provide a custom, at-cost quote for any order going overseas. Please email us at firstname.lastname@example.org with the details of the products you wish to send and the address to which it is going, and we will get back to you within 2-3 business days with a quote.
Please be aware that items shipped to a foreign country may attract customs duties upon arrival - in some cases these can be as high as 20%. These charges are outside our control and are the responsibility of the person receiving the item.
We offer flat rate postage to New Zealand depending on the value of the order:
|Value of order (AUD)||Charge (AUD)|
|$100 - $299.99||$30|
|$200 - $499.99||$40|
If your order is larger than $500 please email us at email@example.com with the details of the products you wish to send and the address to which it is going, and we will get back to you within 2-3 business days with a "at cost" quote
United Kingdom and European Union (EU)
Following changes to UK and EU VAT rules (the equivalent of GST) we are not able to send any packages to the the EU or United Kingdom.